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Frequently Asked Questions

FAQs at Hansel Collision Center in Santa Rosa, CA

Customers can explore the frequently asked questions (FAQs) below to learn more about our auto body and collision repair services. Read the FAQs to advance your understanding of our services and repair process. Contact us for a free estimate and schedule service at Hansel Collision Center in Santa Rosa, serving Petaluma, Windsor, Rohnert Park, and Cotati, CA.
Certified technicians complete repairs in a state-of-the-art collision center with genuine OEM parts backed by a warranty. Our repair objective is to restore your vehicle’s pre-accident appearance, comfort, and functionality.
Our commitment to excellence in auto body and collision repair allows us to provide high-quality service for all makes and models.
We have extensive experience processing claims for all major automobile insurance companies. We also welcome all insurance providers. Contact us with questions regarding your insurance company, claim, and repair.
We aim to complete repairs as quickly and conveniently as possible. We will review the damage and propose a service timeline upon estimate completion.
We provide a comprehensive auto body and collision repair service menu. No minor auto body dent is too small nor collision repair too severe for us to complete according to top-quality standards. Our most intensive service is extensive collision repairs with mechanical parts replacement.
Insurance companies cover the cost of genuine OEM parts except if the owner accepts aftermarket parts or if the vehicle is an older model. Insurance companies must cover parts that restore functionality and appearance for older models, which might not require genuine OEM parts. Older-model vehicle owners might have to pay the difference if they only accept genuine OEM parts.
Yes, we provide free estimates, with virtual estimates available. Request a free virtual estimate by submitting your mobile phone number to receive a link. The link will take you to the online estimate portal, where you will answer a few questions and guide you through taking and uploading photos of your vehicle.

Schedule an Appointment at Hansel Collision Center

Book an appointment online by filling out and submitting the online form that only requires pertinent information, including the preferred service day/time, vehicle, insurance, contact, and confirmation method. Customers can also call us during open hours with questions and book appointments.
Insurance for Collision Repair

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