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Our Process

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The Repair Process at Hansel Collision Center in Santa Rosa, CA

Was your vehicle involved in a collision and needs auto body repairs? We provide top-quality repairs for all damage severities according to certified quality. Gain peace of mind with your auto body and collision repair services by understanding our repair process. Continue reading about our repair process, contact us for a free estimate, and schedule your repair service at Hansel Collision Center in Santa Rosa, serving Petaluma, Windsor, Rohnert Park, and Cotati, CA.

Certified Auto Body & Collision Repair Services for all Makes and Models

We support top-quality repair services with a team of certified technicians who become auto body repair experts through ongoing training and daily hands-on skills development. Certified technicians complete our comprehensive auto body and collision repair service menu according to certified quality in a state-of-the-art facility. Local drivers choose us for everything from minor dent removal to extensive collision repairs involving mechanical part replacement. We complete repairs with genuine OEM parts, supporting our mission – restoring vehicles’ pre-accident appearance, functionality, safety, and peace of mind.

STEP 1:

Getting a Repair Estimate

The first step is to schedule an appointment. You can do this at the online scheduling system by providing pertinent contact and vehicle information with a basic description of the damage. You can choose an appointment day and time that fits your schedule. You might also prefer to call us during regular hours to schedule an appointment. Depending upon the damage and how long an estimate will take, you might want to leave your vehicle with us to complete your estimate. We can set you up with a rental car given your transportation needs. 
20%

STEP 2:

Service Approval

Customers review the written estimate and approve the service. Auto body and collision repair services often involve insurance claims. We commonly communicate with insurance representatives to expedite claim approval and schedule repairs at the earliest opportunity.
40%

STEP 3:

Repair Preparation

Preparation involves collecting the necessary repair resources, including auto body and mechanical components if involved. Preparation also includes arranging alternative transportation, such as a rental car, to keep your busy life on track during repairs.
60%

STEP 4:

Complete Repairs with Constant Communication

Our objective is repair completion according to the stated timeline. We can remain in constant contact regarding repair completion via phone, email, or text. We welcome customers to contact us with questions or check on repair progress.
80%

STEP 5:

Vehicle Pickup

We promptly contact customers upon repair completion. Complete payment if needed when picking up your vehicle.
100%

Schedule Service at Hansel Collision Center in Santa Rosa, CA

Book an appointment online by submitting the simple form requiring basic details; once submitted, we confirm the appointment via text, phone, or email as preferred. Customers can also call us during open hours with questions and book appointments.
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