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How Are We Doing?

At Hansel Collision Center we strive for 100 percent customer satisfaction. We work hard to earn your trust and respect with consistent service and repair done right the first time. Here you can read some of the many reviews and testimonials from our customers. We hope you will take some time to look around and that you will consider leaving a review of your own one day. Thank you in advance for taking the time to do so.

 

Customer Lobby
16 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Noelle H., Rohnert Park, CA 19 Jun 2017
I just want to say thank you to all the people at Hansel Collision! These are some of the nicest people I've come across; helpful, kind, and always smiling. The body work done to my car is simply amazing .... Looks brand new! I can't thank you all enough!!! If you are in need of body work this is th...e place you want to go! Show more
5 rate
Yelp
Karen T., Santa Rosa, CA 19 Jun 2017
I took my rear-ended VW Jetta in to these folks last month after being hit by a utility truck.  They told me in minutes that the car was totaled.  It took the other guy's insurance agent a long time to come to that determination.  Paul at Hansel was kind enough to give me a loaner car for a coupl...e of days while I arranged for a rental with the insurance company and all of the people at the office gave me a lot of support and useful information/advice.  I appreciated them all very much.  They made a really sad situation a bit easier on me. Show more
5 rate
Yelp
Jeri R., Santa Rosa, CA 19 Jun 2017
I owned my last car for 14 years without a scratch on it. I finally get my BMW and it seemed like it had a target painted on it. I was hit twice in about a year and a half, I did shop around before I went to Hansel as I thought they'd be more expensive. I was wrong. The 1st time they found more dama...ge then the other shop and still came in less expensive. My car was fixed perfectly and I had a nice loaner to drive. 2nd time I was hit, same story and they even buffed out some light scratches not related to the accident.3rd time was my fault...I nailed a curb hard and my car is very low to the ground. By now they knew me by name, worked with my insurance, gave me a loaner and made my car all pretty again. Customer service was beyond good, and my car looks perfect. If I HAVE to use a body shop again the only place I'll go is Hansel. Show more
5 rate
Yelp
Daniel B., Santa Rosa, CA 19 Jun 2017
Competent, comprehensive and knowledgeable. That is what I think of when I think of Pamela, Gary and... Paul(?) @ Hansel Collision. I had the unfortunate need to drop my car off for repair. I was bummed out about it but also knew that I wanted it repaired as best as possible. Aside from having to in...itiate contact with my insurer, I didn't have much to do beyond that. Everything was handled, I was kept up to date on the progress and the final product was perfection. Gary was great - soft spoken but seemingly had a wealth of knowledge and experience. I got the impression he was going to make sure the repair was done perfectly with no corners cut. Pamela is just cool girl/woman and someone that is probably just a blast to hang out with outside of work. She handled her job well including keeping me up to date on the progress in conjunction with Gary. I would say the same thing about Paul, although for some reason I'm not even 100% sure that's his name. But he too is a cool, fun/funny guy that seemingly oversees the whole operation. I honestly hope to never need to work with these guys again but if for some reason I do, I won't mind it too much because they made a bummer situation not so bad. Show more
5 rate
Yelp
Kim H., Petaluma, CA 19 Jun 2017
Our parked Honda was hit, leaving the left rear corner completely smashed in.  We contacted the closest Honda collision center for repair.  We ended up having to reschedule leaving our car at the shop more than once and Pamela was exceptionally nice and patient.  She was very friendly and worked ...with our budget.  She was also able to get us a loaner rental car at no cost while our car was being repaired.  The manager Paul was quickly able to evaluate if the frame was affected and knew just what needed to be done.  We just picked up our vehicle and are pleasantly surprised, even shocked at what the repair guy Joel was able to do!  It looks excellent, like it never happened.  The entire repair ended up being very fairly priced and they're all great to deal with.  Unusually pleasant experience getting one's car repaired!  Thanks you guys. Show more
5 rate
Yelp
Alina J., Santa Rosa, CA 03 Jan 2017
Stephanie takes really good care of me, she is always understanding and takes time to help me out when it comes to fixing my vehicle.  This is the second time I've come here and will come for a 3rd time to for a estimate on another car! Love them! Excellent service ask for Stephanie she will take g...ood care of you and the process. Show more
5 rate
Yelp
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